Saturday, May 26, 2012

North Carolina Customer Service Jobs

Professionals working in Customer Service

What Makes Employers Pay More at a Customer Service Job in North Carolina

As you sit here reading this while taking a break from a mad rush of North Carolina job hunt madness it is important to realize that not all customer service jobs in North Carolina are the same.  If you want to ideal high paying customer service job in North Carolina you have to do a little foot work.

Types of North Carolina customer service jobs

Customer service jobs in North Carolina encompass a variety of positions seen in no other field.  A customer service job might include jobs at a call center, in a retail store, as a technical help desk specialist, or even in sales. Some are dressed up and referred to as sales engineers, or customer service advisor, or even retail customer support representative. You might already know that many of these mean low salary, exhausting customer relations, or even high turnover. Customer service manager jobs in North Carolina may mean that you are known to the company as a number, and are easily expendable.  How you weed out the coal from the diamonds becomes increasingly important when looking for customer service jobs in North Carolina.

What to include in your customer service job search

When searching for customer service jobs in North Carolina keep your search terms open, and quickly scan through each job looking for words like door-to-door, retail, business opportunity, cold calling, or commission.  Avoid any North Carolina customer service jobs with these keyword terms unless you are looking to jump into a sales position.  Instead look for words like benefits, paid time off, health insurance, 401k, technology, technical, finance, financial, or insurance as these positions tend to pay a lot more than retail or unpleasant sales evilly disguised as customer service. Look for positions that offer regular reviews, decent pay, and seem like they truly care about your well-being. 

Add to your customer service resume for sucess

Now that you have harvested the true diamonds it is time to edit your resume.  Look for intangible keywords within the job description or requirements and add them to your cover letter and resume.  These words might generate the same feeling as the words friendly, outgoing, customer oriented, fun, organized, or attention to detail.  They are words that describe some part of your personality, but are not directly measurable.  Everyone will believe you when you say that you are outgoing as long as you live up to that expectation.  A hiring manager for customer service jobs in North Carolina is more likely to hire someone with one year of experience that knows how to treat customers than someone who has ten years of experience as a customer service representative but no intangible skills.

Customer service always starts with a smile

As Annie said, "You're never fully dressed without a smile!" Make sure that you look, feel, and act energetic and outgoing when interviewing with the employer.  Customers love energy and that energy is felt over the phone or in person by exhibiting it in the intonation of your voice, and by flashing them a regular smile.  You might already know that showing your employer this fun, fresh, and happy side of you goes much further than sitting their quietly as they look over your resume. 

Customer Service Jobs Outside of North Carolina

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North Carolina Customer Service Salaries

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Customer Service Education and Training